Getting support
How to reach us, and what to include so it can be fixed fast.
If something is wrong and the symptoms above have not helped, write to us. The more of the following you include, the more likely the first reply is the useful one.
- Which assistant and which version you were using.
- What you asked for, in the words you actually used.
- What happened instead, and which slide or deck it happened on.
- Roughly when it happened.
A copy of the request that went wrong is worth more than a description of it. Problems that can be reproduced get fixed considerably faster.